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FAQs
How it Works
What is a BitJem?
How do I redeem a BitJem?
Are BitJem gift cards reloadable?
Purchasing BitJem
How do I buy a BitJem?
What payment methods can I use to buy a BitJem?
Identity Verification (KYC)
What is the identity verification process?
What identity documents should I submit to verify?
I was rejected, what should I do?
What happens if I can’t pass KYC?
Account
Can I delete my account and personal data?
Does BitJem have a privacy policy?
Available Jurisdictions
In what countries is BitJem available in?
In what U.S. states is BitJem available?
Why can’t I redeem my card due to location restrictions?
Refunds
Can I get a refund for my BitJem?
Fees
What fees does BitJem charge?
I redeemed a BitJem and tried to withdraw my crypto to another wallet but there was a fee. Why?
Rates
How can I improve my redemption rate?
Wallet & Withdrawals
Why is my withdrawal still pending?
My withdrawal failed and my balance is missing — what should I do?
Miscellaneous
Where is BitJem located?
Additional Help
I’m having trouble with my BitJem account, where do I receive help?
Have different questions?
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